Is the facility certified by Medicare and Medicaid? How long has the facility been certified?
Specialty Care Available:
Does the facility have an Alzheimer's unit or other special care area restricted to patients with special care needs? Is the specialty unit separated from other areas of the facility?
How convenient is the location to family members and friends? What are visiting hours? Location is important, because it can affect how often the patient is visited by family and friends. Frequent visits generally will improve the patient's mental and emotional well being, as well as ensure that quality of care issues can be addressed as problems arise.
Is the facility well lit, clean, safe, and welcoming? What diagnostic treatment facilities are available at the facility? What bathing facilities are available and how is bathing handled when the person needs assistance?
What is the ratio of staff to residents during each shift?
Mental & Emotional Well Being of Patients:
What kind of activities are planned each day for the residents? A good activities program should have regularly scheduled events, such as a weekly movie or musical event (even if it is just a sing along), religious services, physical exercise activities (exercise classes or even dancing), bingo, educational classes, and other social events. Is there a library available for residents with large print and audio books? Is there a small store for purchasing personal items, such as shaving cream, hair care products, and snacks? Is there a safe place for residents to enjoy outdoor areas, such as an enclosed garden? Are plants, pets, and other natural elements added to the resident's environment? Are residents taken to special community events and cultural activities?
Room Sharing and Furnishings:
Will the resident share a room and/or a bathroom with one or more other residents? How are roommates and rooms selected? If the resident is dissatisfied, can roommates be changed and how is that accomplished? Can the resident bring some of his or her own furniture?
The Resident's Care Plan:
Individual care plans must be implemented with each resident. How often is the care plan reviewed and changed? What is the protocol for handling problems? A resident of a nursing home must be under the care of a licensed physician. The physician must evaluate the resident's needs and prescribe a program of medical care, including therapy, diet restraints, and medication.
How are employees selected? How are employees screened for drug use, criminal records, and other potential problems? What is the turnover rate for skilled employees? What is the turnover rate for employees who perform ancillary services, such as meal preparation and financial record keeping?
If there is a physician that is used by the majority of residents, what are her qualifications? How often is the doctor on premises? What is her bedside manner with residents?
Are meals served in a communal dining room or is each resident brought her meal in her room? If communal, how are tables assigned in the dining room? How long does it take for a meal to be delivered to a bedridden resident? How does the food taste and how is it presented to the resident? Is there a means of heating food that has become cold?
What financial information will the facility require during the admissions process? Can the patient or his representative have copies in advance of all admissions documents and contracts for review? How long does the process take?
Cost of Care:
What is included in the cost of care? How are items billed? Can laundry be taken off premises and does this save the resident some costs? How are prescription drugs handled? What is the cost difference between a private room and a semi-private room?